Apple iPhone / iPad / iPod Touch (iOS) and Isa mail

Getting the mobile password

Using Isa mail with a mobile device requires a separate password known as a "mobile password". The mobile password is used only when Isa mail is accessed with something other than a web browser.

1. Open the link and log in

2. Select "User account and email"

3. Click the button Isa mail mobile password "Create password"

4. After a moment, you will see your mobile password on the page. Use this password whenever you are adding the Isa mail account to a mobile device.

Adding Isa mail account to the device

1. Open the "Settings" menu and select "Mail, Contacts, Calendars"

2. Select "Add Account"

3. Select "Exchange"


4. Type in the following settings:

  • Email: your email address ( or alternatively
  • Password: mobile password - check above!
  • Description: Isa mail (or anything else)

Then select "Next" and after a while type in the following settings:

  • Server:
  • Username: (e.g. - do NOT use firstname.initial.lastname in this)
Then select "Next" again


5. Choose which items you want to synchronize and then select "Save". Now the Isa mail account has been added!

Common problems

The most common problem is a wrong username or password:

Please check that you have typed in:
  • as the username (e.g. - do NOT use firstname.initial.lastname in this)
  • Isa mail mobile password as the password. Your normal password will not work! Please check the instructions for getting the mobile password in the beginning of this guide

More information

More information can be found at Google's own instructions at: